About Custom Dry Cleaning & Restoration

Custom Dry Cleaning & Restoration is a family-owned and operated business based in Cardiff, Newcastle, with more than 30 years of industry experience spanning three generations. We provide professional carpet cleaning, rug cleaning, tile and grout cleaning, upholstery cleaning, pest control, and complete property restoration services across the Hunter Region and beyond.

This capability statement is built for residential homeowners, property managers, real estate agents, strata and body corporate managers, commercial businesses, insurance loss adjusters, and government and education clients who need a trusted local partner for cleaning, pest management and restoration work. Whether you require a one-off carpet clean, an emergency water extraction, a termite inspection, or a full fire and water damage restoration project, our skilled and certified team delivers fast, reliable and exceptional results every time.

The business is built and operated by the Taylor family and a dedicated team of 15+ trained professionals, including Luke Jackman (Sales & Marketing Manager) and Kelly Alexander (Administration & Business Support). We are IICRC certified, fully licensed and insured with $20 million public liability cover, and backed by industry accreditations. Our fleet of five fully equipped service vehicles and best-of-breed equipment means we respond quickly and complete work to the highest standard.

As one family of four trusted brands, Custom Dry, Universal Pest Control, Clean Dry Restore and Newcastle Rug Wash, we share one promise: we do it right, we do it safe, and we don't stop until you're satisfied. Local people, local service, lasting results.